Refund policy

Our return policy

In addition to your legal rights, should you change your mind, we will happily provide an exchange or refund providing the following conditions are met:

1. The items with the original receipt are returned within 21 days of purchase. 

1. The item has not been used and is in it's original condition as purchased, including all packaging with original tags and labels attached.

How to return purchases made online

Please contact us at shop@warwick-castle.com with your order details and information about your return.

Exchanges are subject to stock availability.

You are responsible for the costs of returning items to us, unless goods are exchanged in accordance with your statutory rights (eg. they are faulty or not as ordered).

Please note: all returns or exchanges remain the responsibility of the purchaser until received by Warwick Castle Online Shop

Returns – Additional Information

Provided the conditions in our return policy have been met, a refund will be processed using the original form of payment.

Please note that delivery costs will be excluded from the refund amount.